Coronavirus (COVID-19) Customer Notice
Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. However, ourselves and our delivery partners are still operating as normal, and have a lot of emergency measures in place to ensure that all services will continue throughout the crisis.
There are changes to any signed for delivery - parcels will be placed on your door before they ring the bell and the delivery person will stand back ready for you to answer. If you are not at home you will be left a card with instructions on how to arrange re-delivery. You will no longer be asked to physically sign for the parcel, but you will be asked for your name which the delivery person will enter into the hand held device on your behalf.
Upon receipt of an order, we will aim to process it the same day when ordered before 3.00pm (Monday-Friday). We work with a number of trusted delivery partners who collect from us on a daily basis each evening. Once your order has been dispatched you will be updated via email with any respective tracking details.
Shipping Timeframes & Costs
We deliver to any address within the UK, hopever, currently we are not shipping orders internationally. All orders should be receivd withing 3-5 working days from the point of ordering, most arrive within working 3 days.
Free Shipping on Orders over £50
All orders over £50 are disptched via either DPD 24 Hour or Royal Mail 48 Hour services. Bulk orders over 60kg in weight will be shipped via a pallet service.
Royal Mail 48 Hour Service:
All small orders are disptched via Royal Mail on their 48 Hour service at a cost of £2.95.
DPD 24 Hour Service:
All orders weighing between 5kg and 60kg inclusive are disptched via DPD on their 24 Hour service at a cost of £3.95.